Enterprise Skills Practice Test

These questions are part of the practice quiz. Start practicing

• What is a viable option to suggest to a customer who owes money but is unable to pay?
• What should be done if a credit card cannot be processed but funds are needed immediately?
• What does utilization measure in a rental context?
• What is the maximum rental period for Farmers Insurance coverage?
• What defines the ‘Enterprise Difference’?
• What is the primary responsibility of a Regional Risk Manager?
• In the event of unpaid rental charges upon return, what is a suggested first step?
• What information is typically included in an Accounts Receivable List?
• What is the purpose of swiping a credit card during a transaction?
• What is the primary purpose of a PO number?
• What action should be taken when a customer returns a rental car without payment?
• What does a preferred shop program typically involve?
• What is the intended outcome of asking customers for a reservation?
• How is Operating Profit calculated for a business?
• If a customer with a reservation for a full-size car arrives to find only an Economy Car available, what should you do?
• What does it mean to "out of service" a vehicle?
• How can a promissory note assist in payment retrieval?
• Comprehensive insurance reimburses the insured for damages to the vehicle that occur due to what?
• What should be done if a windshield has a star-shaped crack?
• What relationship does Enterprise maintain with insurance companies through body shop interactions?
• What action should be taken if a customer mentions a competing rate that is one dollar less?
• What are the Daily Reports used for?
• What does a rate agreement imply regarding choice of rental car company?
• Which question should be asked to every customer who is phone shopping for a rental?
• When is the Accounts Receivable List generated?
• How should the repair type be classified when deactivating a LOFR?
• What should you do if you receive a last-minute call for assistance right before closing?
• Why is it important to process a credit card electronically?
• Which factor is crucial for shops to maintain their preferred status with insurance companies?
• What distinguishes Damage Waiver (DW) from comprehensive/collision insurance?
• What does the BMI Per Unit Revenue Report compare?
• What does the Damage Recovery Unit (DRU) do?
• What is the labor rate in the context of automobile repair?
• What is the largest expense category typically found in a rental branch?
• What amount should you collect as a deductible if a customer returns a damaged car but the amount is not verified?
• What percentage discount do insurance agents or adjusters receive on rates?
• What is a recommended technique when dealing with a customer unsure about renting from you or competitors?
• Why is selling considered an important skill at Enterprise?
• How should income from rentals be categorized in daily reports?
• In assessing rental vehicles, which of the following should be prioritized to prevent loss?
• Which of the following is considered unethical behavior?
• Which rate do we honor when an insurance customer lacks rental reimbursement?
• What should you do if a reserved passenger van is not available?
• What role does Cycle Time play in improving customer service in auto repair?
• Which of the following companies has a PPO agreement with Enterprise?
• What is the function of liability reserves in a rental business?
• What does the term "uninsured loss" refer to in the context of rental contracts?
• What immediate action should be taken after an employee gets into an accident?
• What action should be taken if an insurance company claims a renter caused an accident after returning the vehicle?
• What type of insurance covers third-party claims for bodily injury and property damage?
• Which of the following is considered a primary direct cost?
• What is the expectation for calling on an ARMS® reservation?
• In what way does Personal Accident Insurance (PAI) assist the renter during accidents?
• Which of the following is NOT included in the Daily Report items?
• What does seamless communication facilitated by ARMS® technology improve?
• What is a significant benefit of having a comprehensive view of client opinions within an agency?
• What is a core component of Enterprise's ARMS® technology?
• Which benefit does the Supplemental Liability Protection (SLP) provide to the renter?
• Which of the following is an example of what Personal Accident Insurance (PAI) covers?
• To provide a better customer experience, what is necessary when dealing with rental car inquiries?
• Why is it critical to handle Recalls immediately?
• Which step is NOT involved in transferring a car to an airport location?
• Which of the following is NOT a type of account mentioned in the financial definitions?
• What is the general guideline for determining the required deposit for a rental?
• Which term describes money owed to Enterprise?
• What is a branch/area/region sensitive rental?
• Why might ERAC's insurance referral rates be higher than competitors?
• What does the abbreviation 'JV' stand for in accounting?
• What does account 1480 represent in the financial records?
• What should be done if a Visa card declines during the rental process?
• How do consolidated callbacks benefit the rental process?
• Does the Progressive Service Center Program exist in California?
• What service is provided for lockout situations?
• What does a direct cost refer to in vehicle rental?
• What is one reason why corporate business is beneficial for Enterprise?
• Who pays for a windshield replacement if no Damage Waiver (DW) was purchased?
• What does the term RAP refer to in rental income generation?
• What is the target for bad debt expense per car in a rental service?
• What does a "credit" signify on the accounts receivables list?
• What is the most cost-effective way for your company to receive a reservation, considering referral expenses?
• When should payment be received for a corporate account with direct billing?
• Which of the following topics might you discuss when marketing a service writer?
• What does a green car represent in ARMS®?
• What is the first action to take when a renter calls indicating their car has broken down?
• Which type of insurance is specifically for damages to the vehicle resulting from a collision?
• What may happen if a rental company frequently fails to swipe credit cards?
• What should be entered under comments when deactivating a Recall?
• What is a benefit of signing up for Enterprise Plus?
• What might a rental company use to handle situations where a customer's credit card does not work?
• What should be done when customers mention corporate insurance during the rental inquiry?
• What is the main advantage of having a PPO agreement with an insurance company?
• What does "conversion" mean in the context of rental vehicles?
• Which document is crucial to creating a DX?
• What distinguishes "warm transfers" in the customer reservation process for Farmers COD?
• How is Days Earned defined?
• What is a per-unit analysis used for?
• How should a vehicle's service history be documented during LOFR deactivation?
• What should you do if a customer requests to call their insurance adjuster from the lobby?
• What type of payment is preferred when a customer returns a car?
• Which of the following is NOT a reason for performing LOFRs on vehicles?
• What is the significance of updating the Location Note field?
• Who should be contacted for inquiries regarding a consolidated callback?
• What does PPO stand for in the context of insurance agreements?
• How should information fields populate after entering the Unit Number?
• What is one way to increase income per car in a rental business?
• What should you do if an insurance adjuster arrives without a driver's license and requests a direct bill rental?
• Why is a Guaranteed Completion Date (GCD) set by insurance companies?
• Why is it important to collect two phone numbers, employer information, and the current address from renters?
• What is an important reason to limit cash handling in a business?
• How can an employee or employee family make a reservation?
• What does GCD stand for in the context of auto repairs?
• When presenting rates to competitors, what should you be aware of?
• If a customer wants to drop off a rental car outside the authorized group, what charges may apply?
• What does the term "Days Earned" emphasize in rental services?
• What criteria must a car meet to be considered "clean and ready to rent"?
• Which program is used to find the unit number when only the license number is available?
• What is the primary expectation for customers when utilizing the ERAC/GEICO ARX Program?
• If a customer has locked their keys in the car, what is the first action you should take?
• When documenting an accident, why is it important to keep copies of police reports?
• What is negligent entrustment?
• What does "debit" signify on the accounts receivables list?
• Which rental category requires underwriting guidelines for a renter under the age of 21?
• To find the number of vehicles needing LOFRs at a branch, what is the first action to take?
• What is the process of collecting moneys owed to Enterprise from claims for vehicle damages called?
• Which example does NOT typically require a credit card for rental according to underwriting guidelines?
• How does Enterprise facilitate billing for rental contracts effectively?
• What is one of the critical factors that affects customer satisfaction ratings for rental policies?
• Which two factors are most important to an adjuster?
• What is the purpose of the Business Ethics Committee (BEC)?
• What must you do after completing the Authentication dialog box during the car transfer process?
• What role does an insurance agent primarily fulfill?
• Which of the following is part of Enterprise's value proposition?
• What should you do if a customer invites you inside their house while picking them up?
• What is one requirement to reach your region's sales dinner?
• What is one of the necessary steps to ensure proper deactivation of a LOFR?
• During a rental, if an insurance adjuster refuses to extend a direct bill, what is the appropriate action?
• What is the appropriate action to "pend" a rental ticket?
• What is the purpose of USG in the rental business?
• What documentation should be kept at the branch when a renter reports an accident?
• What is the name of the preferred shop program associated with AAA insurance?
• What is a key performance indicator (KPI) requirement for shops in the preferred shop program?
• Leaving a rental vehicle unsecured could result in what?
• Why is it essential to check the condition of the vehicle every 30 days?
• What must be included in a complete insurance ticket to ensure income collection?
• Why does Enterprise handle body shop calls for insurance companies?
• What should you do upon receiving a request for a car with specialty equipment such as hand controls?
• What does the term "Cycle Time" refer to in auto repair?
• What is the main function of the referral source number when processing a warranty rental?
• In the context of rental operations, what is the significance of confirming a renter's phone numbers?
• What was the IPC score at the branch last month mentioned in the material?
• Why do different insurance carriers have varied rental rates?
• What benefit does ARMS® Dealer provide to dealerships?
• In which situation might Enterprise allow a rental car with a zero deposit?
• What can be done at a branch to enhance the collection of a DX?
• Which is an example of a contract violation for an Enterprise rental?
• What is the key focus of an insurance adjuster?
• What is Enterprise's primary responsibility in the Farmers COD process?
• What should you do with notes regarding a zero deposit rental?
• In what situation would you contact Roadside Assistance for a customer?
• At what point should you notify your area manager regarding a down deposit?
• What could happen if a credit card is not swiped during a rental transaction?
• What is the first step in deactivating a LOFR?
• Which of the following is a rental benefit of joining the Enterprise Plus program?
• What would NOT typically be included in branch overhead?
• Which of the following intervals is correct for Dodge/Chrysler/Jeep vehicles for LOFRs?
• What is the starting rate for a weekend car rental and how many miles are included in that rate?
• What does the term "Sell-Up" refer to in the context of rental income strategies?
• What is the LOFR interval for Ford/Mercury vehicles?
• When does a receivable typically hit bad debt on the Income Statement?
• Which of the following describes the role of a field adjuster?
• What is the crucial information obtained from both RO and PO numbers?
• When handling limited car availability, who should you prioritize for rental?
• What does a higher Utilization percentage indicate?
• Which of the following is a cause of improper tire wear?
• What does 'fundability' refer to when considering a renter?
• What is the first step to research a check received from an insurance company without an invoice number?
• If a renter appears on the customer warning screen, what should be done?
• What could happen to rental rates if an insurance claim is made?
• What is the recommended strategy if a customer indicates they will shop around for rental rates after receiving a quote?
• When should you first contact an insurance company regarding receivables?
• What is the RO number in the context of rentals?
• If a customer inquires about renting a car in another city, what resource should you provide them?
• What does a yellow car signify in the ARMS® system?
• What is one reason a credit might show up on an accounts receivables run?
• How can corporate class rates and rules be looked up in the system?
• Which of the following scenarios can be classified as intentional damage to an Enterprise vehicle?
• What technique might help customers struggling to make payments?
• What is the requirement for making a deposit on an employee rental?
• What is meant by 'findability' in the context of renting?
• Why should a renter consider purchasing Personal Accident Insurance (PAI)?
• What is a requirement for renting a 12-15 passenger van?
• What is the implication of a customer being able to charge back rental charges?
• What is one reason for requiring a deposit along with the rental amount?
• How do insurance companies maintain competitive rates in the car rental market?
• What defines the prepaid gas option for renters?
• Which of these is NOT a common example of a contract violation with rental vehicles?
• What is the cost for Roadside Assistance Protection?
• What is the most important aspect for an agent to retain customers?
• What role do Progressive adjustors play in the Progressive Service Center Program?
• Cycle time reporting by insurance carriers helps body shops to:
• Who is responsible for contacting ARMS® reservations in a branch?
• How often should the bank be reconciled in the branch?
• Which of the following actions is part of resolving a cash discrepancy?
• Why is empowering employees at branches significant?
• What classification is used for the type of repair when deactivating a Recall?
• How can a mistake in receipting cash be corrected?
• What car rental brands operate under Enterprise Holdings?
• What does the BMI Comparison Report analyze?
• What is the purpose of a consolidated callback in a rental management context?
• How does a field adjuster handle claims?
• What is considered fraud in the context of car rentals?
• What is a key piece of information to collect from renters to ensure stability?
• How does ARMS® technology primarily benefit ERAC and insurance companies?
• Who is responsible for completing the accident report (OX) when an employee gets into an accident?
• What is the first step to address a cash overage of $30 when balancing the cash box?
• Which of the following is an example of an uninsured loss?
• Why is it important to grow the fleet in a rental business?
• What is a primary benefit of rental reimbursement for policyholders?
• What is one key function of ARMS® Automotive?
• What is a break-even point in a branch?
• If a customer's credit card cannot be swiped, what is the next best action?
• Which of the following is NOT a step to prevent a bad credit card transaction?
• What is the purpose of the cleanup tool in accounts receivable?
• What is the standard target for days earned occupancy each month?
• When quoting rental rates, what is essential to mention?
• What is one benefit of Damage Waiver (DW) for a renter?
• What defines a "Ghost Account" in the context of corporate rentals?
• What does "One Call Service" imply in a customer service context?
• Which of the following is a warning signal that may indicate a problematic rental?
• What does Supplemental Liability Protection (SLP) provide to renters?
• What is the potential risk of not rewriting rental tickets every 30 days?
• What rate should typically be quoted to a retail renter over the phone?
• What is the purpose of Rental Reimbursement in auto policy?
• What rental policy does State Farm offer for its insureds?
• Why is it important to include accurate referral source and contact information on rental contracts?
• What does the flashing red car in the ARMS® system indicate?
• What action should be taken after changing the Location field on the Vehicle Inventory screen?